Refunds & Exchange Policy

Modified on Fri, 08 Apr 2022 at 10:32 AM

To successfully return your order, your items must meet the following rules:

    1. Item must be returned within 30 days of purchase;
    2. Items must be unused, unworn and in the original packaging. 

Please note items that have been used, washed or worn or are not in their original packaging may be rejected. If you believe you have a faulty item, please continue with this returns process and select "FAULTY" as your return reason.


To Return/Exchange a product: 

    • Head to and click on your account icon on the top right-hand side of the page.
    • Under your recent orders, click the “Return Items” button.  
    • Select the product(s) you’d like to return/exchange and select the reason for your return, as well as your desired outcome (i.e. Refund/Exchange/Store Credit)
    • Enter any additional information you might need our team to know. 
    • Hit “Submit Return Request” and our team will review and process your request.

Guest Checkout Returns: 

If you checked out as a guest, please click here to log a ticket including: 

  • Your order number; 
  • The name, size, colour and TOG of the product(s) you wish to return; 
  • Your reason for wanting to return the item(s), so that our Customer Care Team can create a Return Authority form for you to be able to process your return .    

Products Purchased from Love To Dream™ Retailers 

Refunds or exchanges on products purchased from any of our retail partners (including Baby Bunting, Myer, David Jones and Big W), need to be processed with that same retailer. Please contact your store of purchase directly for a refund or exchange. 

Love To Dream™ reserves the right to assess the condition of the returned goods prior to offering a replacement. A replacement may be refused if the fault is deemed as normal “wear and tear” rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be replaced and returned to you as soon as possible. Shipping charges associated with the product beings sent back to the purchaser will be covered by Love To Dream™.

If you have any other questions, concerns or feedback, please do log a new ticket to contact us here.

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