Help Centre AU

FAQ - AU 16

• What is a TOG rating?
• How do I return an order?
• Can I cancel my order?
• What are the delivery times?
• Refunds & Exchange Policy

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STAGE 1: SWADDLE UP™ 26

• Why SWADDLE UP™?
• What size SWADDLE UP™ should I buy?
• My baby is growing so quickly. Can I just buy a bigger size SWADDLE UP™ & let him or her grow into it?
• How many SWADDLE UPs do I need?
• My baby’s legs touch the bottom of the garment – shall I move up to the next size?

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STAGE 2: TRANSITIONAL 16

• What size SWADDLE UP™ TRANSITION BAG/SUIT should I buy?
• When should I stop swaddling my baby and transition?
• How do I transition my baby?
• How long will it take to transition my baby?
• Can I buy replacement wings for my Transition Bag or Suit?

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STAGE 3: INDEPENDENT SLEEP 10

• What are the benefits of a LOVE TO DREAM SLEEP BAG™
• What are the benefits of a LOVE TO DREAM SLEEP SUIT™?
• How should I dress my baby under the LOVE TO DREAM SLEEP BAG™/SLEEP SUIT?
• What size LOVE TO DREAM SLEEP BAG™ or SLEEP SUIT should I buy?
• What material is the LOVE TO DREAM SLEEP BAG™ 2.5 TOG made from?

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About Us 6

• About Us
• Our Products
• Our Awards
• Social Impact & Giving Back
• Essential Sleep Guide

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Announcements 1

• COVID-19 Delivery Updates

AirRobe 19

• What is AirRobe?
• What is happening?
• How does it work?
• Can I list any product I purchase?
• Will my account be automatically linked to AirRobe?

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